Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Phone us on 01889 881206, Monday to Friday from 8:00am to 6:30pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8:00am to 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 14 days:
- Use the NHS App
- Request an appointment online (our patients favourite way to contact us)
- Phone us on 01889 881206, Monday to Friday from 8:00am to 6:30pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8:00am to 6:30pm
- Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Using the GP online system – Emis Patient Access
- Using the NHS App
- Phone us on 01889 881206, Monday to Friday from 8:00am to 6:30pm
- Clicking the link in your Appointment Reminder Message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
How Our Current Appointment System Works
Same day appointments call from 8am Monday to Friday telephone 01889 881206 option 2.
Pre bookable appointments (ahead of time) call from 8am Monday to Friday telephone 01889 881206 option 2 OR you can book online the face to face appointments through the Patient Online Access or the NHS App.
Pre bookable telephone appointments are available by calling reception 01889 8801206 option 2 from 8am Monday to Friday.
All pre bookable appointments are now up to 2 weeks ahead of the day you try to book. If there is not on available today, there will be more available tomorrow.
If you wish to cancel an appointment, you can so this on line thought the NHS app or Patient online access or call reception.
Health Care Assistant appointments for blood test or blood pressure can be booked online though Patient Online Access or the NHS App as well as through reception. Blood tests need to be requested by the doctor prior to the appointment.
When you call reception if you are 5th or later in the queue you have the option to request a ring back and still remain in the same position in the queue.
This is automatic and if calls are not answered on the ring back, it will try a second attempt, however, if still no answer, it does not ring back a third time.
Please note the receptionist has no control over this and if you call multiple times and request a ring back each time. It will attempt to call you back every time.
Please note, the surgery is aware of the shortage of appointments, and we have a team of additional qualified medical clinicians. Such as a Advanced Care Practitioner, Mental Health Team and First Contact Physiotherapist that can also see patients for specific reasons. It does not have to be a doctor.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
If you are unable to get to the surgery and request a home visit, please try to phone before 10.30am. Our staff may ask if the patient can come to the surgery and will also ask the reason for the visit.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.